Tag: Business Email

You can import your Email, contacts, calendars, tasks and notes into the new BryZar Business Email service quite easily. Here’s how (for this tutorial we will use Roundcube):

• Log into webmail as a user, with your Email address and password.
• Click the Settings icon.
• Click on Connectivity.

• In the far right, you’ll see the Mailbox Migration box. Click the Migrate button.

• In the popup, if migrating from Roundcube, choose “Other.” If migrating from another source, please choose the appropriate one.

• Fill in the following details you received when your Email you want to import was set up:
  • Type – This will either be POP or IMAP. The difference is that POP will pull ONLY messages from the Inbox whereas IMAP may be able to pull additional items such as calendars. We recommend IMAP and will use that for this tutorial.
  • Server Address – From the Email setup information for the Email you are importing, this is the SSL server using port 993 for IMAP. If using POP, it is port 995.
  • Port – The port that’s associated with the Type you’ve selected. Either 993 for IMAP or 995 for POP.
  • Email Address – This is the full email address you’re migrating over. For example, [email protected]
  • Password – This is the password you use to log into the account you’re migrating over.
  • Require SSL – This is enabled by default, requiring a secured login.
• Delete existing SmarterMail mailbox items – Enabling this will overwrite any existing SmarterMail data with the data that’s being migrated over. That includes all contacts, calendar entries, etc. If this is NOT enabled, the migrated data will be “merged” into any existing data and nothing is overwritten.
• Click the “Start” button to start the migration. Please wait for it to finish. If you have a lot of mail to import, it could take some time.

If you have any questions about importing your mail into the Business Email service, please feel free to open a ticket and we’ll be happy to assist.

If you want to create more email accounts, please follow these steps.

Creating Accounts Manually

• Log in to your workspace (webmail) with your admin user.
• In the top menu, navigate to More > Domain Settings.

• Click the “New” button at the top of the middle column.

• Fill in the details in the popup:
  • Username: this will be the user’s log in name. For example, if you want [email protected] you would put johnb as the username. Don’t fill in @yourdomain.com as that will automatically be created.
  • Password: create a strong password, at least 8 digits long and not the user’s username.
  • Force password change at next login: we recommend checking this box as it will be more secure if the user changes their password.
• Click Save to create this email account.

Once you’ve filled in all the details and saved it, you’ll be on a screen to manage this new email account. Set the settings as you want them, or leave them as is.

Importing Users

To add users via CSV import, click the Actions button and choose Import from CSV.

Upload the CSV file that contains the user information and click Next. The first page of the import modal will allow you to map the CSV column headers to the appropriate configuration option. For example, if your CSV contained a column header for “user name”, you can select the “Username” mapping.

At minimum, the CSV file must contain a “Username” column header. All remaining configuration options will mimic the domain’s User Defaults template. If no “Password” column header is provided in the CSV, the import modal will prompt you to create a temporary password for the user(s) being imported. Those users will be prompted to change their password the next time they log into the webmail interface.

If you have any questions about creating Emails (users) in the Business Email interface, please submit a support ticket and we’ll be happy to help.

You can use your favorite Email client (Outlook, Apple Mail, Thunderbird, etc) with BryZar’s full featured Business Email. We’ll show you how to set up a few below.

Setting up Outlook

Please note that we are using Outlook on a Mac. These steps should be similar on other OS.

• Open outlook and choose add new account.

• Fill in the Email address and click continue.

• Click “Not Exchange” on the next screen. It’s near the top of the page.

• Choose IMAP (we recommend this over Pop3 but you can choose that instead if you prefer).
• You can choose to sync with the Microsoft Cloud but we prefer to sync directly with Imap, so for this tutorial we will click that.

• On the next popup, you’ll fill in the IMAP details that were sent to your Email or that your administrator gave you.
  • Email address: this should already be filled in, as your Email.
  • IMAP username: leave this as is, it should be filled in as your Email.
  • IMAP password: this is the Email password.
  • IMAP incoming server: the SSL server using port 993
  • Port: 993 (this is the SSL port for IMAP)
  • Drop down for “Use SSL to connect”. Leave this set as it is. If not set, please choose to use SSL to connect.
  • SMTP username: this is your email address and should be filled in.
  • SMTP password: same as the email password.
  • SMTP outgoing server: the SSL server using port 465.
  • Drop down for “Use SSL to connect”. Leave this set as it is. If not set, please choose to use SSL to connect.
  • Once done, click Add Account.

• You can choose a profile or skip this step. All set!

Setting up Apple Mail

• Open your Apple mail app.
• Click Mail > Add Account.
  

• Choose “Other Mail Account” and click Continue.
  

• Fill in the details for the Name, Email, password and click “Sign in”. Your Email and password were either mailed to you, or you got them from your administrator when your Email address was set up. It will try to sign in but cannot as we’ve not yet set up the Incoming and Outgoing details. That comes next.
• Fill in the details from the Email you got for this user account.
  • Username: this is your Email address. It should be set to “automatic” and not need to be filled in. However, if it is not showing “automatic” then fill in your Email address.
  • Password: this is already filled in with your password you already entered. If not, fill in the password for your Email.
  • Choose the Account Type “IMAP” or Pop3. We recommend IMAP.
  • Incoming Mail Server: the SSL server using port 993. Note that the ports won’t show here but will automatically be set.
  • Outgoing server: the SMTP SSL server using port 465.
• Click “Sign In”.

• You’ll now see a popup to choose the apps to use. Keep “Mail” checked and click “Done.” Now you’re all set!

Setting up Thunderbird

• Click File > New > Existing Mail account
• Fill in your Email address and password. You can also change the full name if you need to.
• Click Continue
• If Thunderbird doesn’t automatically configure the settings, click “configure manually” and enter the necessary IMAP server details. We recommend IMAP over POP3 but you can choose pop3 instead. See the screenshot below.
• Incoming details – note that your log in details were sent via email:
  • Protocol: IMAP
  • Hostname: This is the IMAP SSL/TLS host name sent via email.
  • Port: 993 (this is the SSL port for IMAP)
  • Connection security: Leave this at SSL/TLS
  • Authentication method: Leave this at Autodetect
  • Username: this is your email address
• Outgoing Server:
  • Hostname: This is the SMTP outgoing hostname sent via email
  • Port: 465 or 587 usually, found in your email under the SMTP outgoing email.
  • Connection security: Leave this at SSL/TLS
  • Authentication method: Leave this at Autodetect
  • Username: this is your email address

• Click Re-Test and thunderbird will try to connect. If successful, you’ll see a success method.
• Click Done and on the final screen, click Finish. You should be all set now!

If you have any questions about the Business Email service, please feel free to open a ticket and we’ll be happy to assist.